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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated:December 15, 2024

1. Introduction

Welcome to Little Travel Agency. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how ASKIM TRENINGSSENTER AS ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website litlepepa.com and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account or subscribe to our services
  • Make a booking or purchase travel services
  • Contact us for customer support or inquiries
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, contests, or promotions
  • Submit reviews or feedback

Types of Personal Information

  • Contact Information:Name, email address, phone number, mailing address
  • Account Information:Username, password, profile preferences
  • Payment Information:Credit card details, billing address (processed securely through third-party payment processors)
  • Travel Information:Passport details, travel preferences, special requirements
  • Communication Data:Messages, feedback, and correspondence with us

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • Device Information:IP address, browser type, operating system, device identifiers
  • Usage Data:Pages visited, time spent on pages, links clicked, referring website
  • Location Data:Approximate geographic location based on IP address
  • Cookies and Similar Technologies:Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms when you connect your account
  • Travel partners and service providers
  • Public databases and marketing partners
  • Analytics and advertising service providers

3. How We Use Your Information

We use the information we collect for various purposes, including:

Primary Uses

  • Service Delivery:To process bookings, provide travel services, and fulfill your requests
  • Account Management:To create and manage your account, authenticate users, and provide customer support
  • Communication:To send booking confirmations, updates, and respond to inquiries
  • Payment Processing:To process transactions and prevent fraudulent activities
  • Personalization:To customize your experience and provide relevant recommendations

Secondary Uses

  • Marketing:To send promotional materials, newsletters, and special offers (with your consent)
  • Analytics:To analyze usage patterns and improve our services
  • Legal Compliance:To comply with legal obligations and protect our rights
  • Security:To maintain the security and integrity of our services
  • Research:To conduct market research and develop new features

Legal Basis for Processing:We process your personal information based on your consent, contractual necessity, legal obligations, and our legitimate business interests, in compliance with applicable data protection laws including GDPR.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment processors and financial institutions
  • Travel partners (airlines, hotels, tour operators)
  • Cloud hosting and data storage providers
  • Email and communication service providers
  • Analytics and marketing platforms
  • Customer support and CRM systems

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Legal processes, court orders, or government requests
  • Enforcement of our terms and conditions
  • Protection of our rights, property, or safety
  • Prevention of fraud or security threats
  • Compliance with regulatory obligations

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Important:We do not sell your personal information to third parties for their marketing purposes. All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

  • Encryption:We use SSL/TLS encryption for data transmission and secure storage
  • Access Controls:Limited access to personal information on a need-to-know basis
  • Authentication:Multi-factor authentication for sensitive operations
  • Monitoring:Regular security audits and vulnerability assessments
  • Training:Employee training on data protection and security practices
  • Incident Response:Procedures for detecting and responding to security breaches

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Retention Periods

  • Account Information:Retained while your account is active and for a reasonable period afterward
  • Transaction Records:Retained for accounting and legal compliance purposes (typically 7 years)
  • Marketing Data:Retained until you withdraw consent or request deletion
  • Support Communications:Retained for quality assurance and legal purposes

Data Breach Notification:In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and collect information about your browsing behavior.

6.1 Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Required for website functionality and security Session
Performance Cookies Analyze website usage and improve performance Up to 2 years
Functional Cookies Remember your preferences and settings Up to 1 year
Marketing Cookies Deliver relevant advertisements and track campaigns Up to 2 years

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your experience on our website and limit certain functionality.

6.3 Third-Party Analytics

We use third-party analytics services to understand how visitors use our website. These services may use cookies and similar technologies to collect information about your online activities across different websites over time.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Your Data Protection Rights

  • Right to Access:Request a copy of the personal information we hold about you
  • Right to Rectification:Request correction of inaccurate or incomplete information
  • Right to Erasure:Request deletion of your personal information (subject to legal obligations)
  • Right to Restriction:Request limitation of processing in certain circumstances
  • Right to Data Portability:Receive your data in a structured, machine-readable format
  • Right to Object:Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent:Withdraw consent for processing at any time
  • Right to Lodge a Complaint:File a complaint with a supervisory authority

7.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Updating your communication preferences in your account settings
  • Contacting us directly at [email protected]

7.2 Exercising Your Rights

To exercise any of your rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days (or as required by applicable law).

Verification:To protect your privacy and security, we may need to verify your identity before processing your request. We may request additional information to confirm your identity.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take immediate steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

9.1 Data Transfer Safeguards

When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding Corporate Rules for transfers within our corporate group
  • Your explicit consent for specific transfers

9.2 European Economic Area (EEA) Residents

If you are located in the EEA, we comply with GDPR requirements for international data transfers. We ensure that your data receives an adequate level of protection wherever it is processed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you of material changes via email or prominent notice on our website
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Material Changes:If we make material changes that significantly affect your rights, we will provide at least 30 days' notice before the changes take effect and give you the opportunity to review the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company:ASKIM TRENINGSSENTER AS

Address:Osloveien 35, Askim, 1831, Norway

Email:[email protected]

Data Protection Officer

For specific data protection inquiries, you can contact our Data Protection Officer at [email protected]. We are committed to working with you to obtain a fair resolution of any privacy concerns.

Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Thank you for trusting Little Travel Agency with your personal information.We are committed to protecting your privacy and providing transparent information about our data practices.